We have identified an issue regarding the receipt of emails related to ticket submissions from email addresses outside of our domain. When a ticket is submitted using an email from our domain, we are able to receive emails related to that specific ticket. However, when a ticket is submitted using an email adddress that is not within our domain, we are unable to receive emails related to that ticket.
I have attached a screenshot of the system log with error messages.
Could you please give me a support to solve that problem
Thank You.